Terms of Service

Caliber Web Studio provides digital services to small and medium-sized businesses, including but not limited to:

• Website design and development
• AI chatbot setup and integration
• Search engine optimization (SEO)
• Content creation and AI-assisted blogging
• Review management systems
• Social media management and auto-posting
• Google Business Profile (GBP) optimization

Specific services, deliverables, and pricing are outlined in your selected subscription plan. We reserve the right to update, modify, or discontinue any service with reasonable notice.

Our services are provided on a monthly subscription basis. Unless otherwise stated in writing:

• Billing Cycle: Subscriptions are billed monthly on the same date each month. Your first payment is due when you approve your live site preview.
• Cancellation: You may cancel at any time by providing 30 days' written notice to darrin@caliberwebstudio.com. There are no long-term contracts or early termination fees.
• No Refunds: All fees paid are non-refundable except as required by applicable law or as expressly stated in these Terms.
• Price Changes: We may adjust pricing at the end of any commitment period with 30 days' advance written notice.

Before your first payment is processed, we provide a 14-day live preview of your completed website. During this period:

• You may request reasonable revisions at no additional charge.
• If you are not satisfied and choose not to proceed, you may notify us in writing before the end of the preview period and no payment will be collected.
• Approval — whether express or implied by requesting your site go live — constitutes acceptance of the deliverable and triggers the first billing cycle.

We guarantee delivery of your initial website build within 3 business days of receiving your completed onboarding materials, including business information, brand assets, and any required content. This guarantee applies to standard website builds. Custom or complex projects may have a different timeline as agreed in writing. If we fail to deliver within the stated timeline for a standard build, you may request a one-month fee credit.

You agree to:

• Provide accurate, complete, and up-to-date information required to perform the services.
• Respond to communications and requests for approvals in a timely manner. Delays on your end may delay project timelines.
• Ensure that any content you provide (text, images, logos, etc.) does not infringe upon third-party intellectual property rights.
• Maintain the confidentiality of any account credentials we provide or you create for platform access.

You agree not to use our services for any unlawful, harmful, or abusive purpose. Prohibited uses include, but are not limited to:

• Any activity that violates applicable local, state, federal, or international law.
• Transmitting spam, malware, or other malicious content.
• Impersonating any person or entity or misrepresenting your affiliation.
• Using our AI chatbot or other tools to collect, process, or store personal data in violation of applicable privacy laws.
• Attempting to gain unauthorized access to our systems or third-party services.

Violation of this section may result in immediate termination of your account and services without refund.

To the fullest extent permitted by applicable law, High Caliber Operations LLC and its officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, lost revenue, loss of data, or loss of business opportunity — arising from your use of or inability to use our services, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claims arising under or related to these Terms shall not exceed the total amount of fees you paid to us in the 3 months preceding the event giving rise to the claim.

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our services will be uninterrupted, error-free, or free of viruses or other harmful components. We do not guarantee specific business outcomes, search engine rankings, or revenue results from our services.

Either party may terminate the service relationship:

• By You: At any time, with 30 days' written notice. There are no early termination fees.
• By Us: We may terminate your subscription immediately and without notice if you materially breach these Terms, including non-payment or violation of the Acceptable Use policy. We may also terminate with 30 days' notice for any other reason.

Upon termination, your access to client dashboards and platform-hosted services will be suspended. We will provide a reasonable opportunity to export your content data.

Our services may integrate with or rely on third-party platforms including but not limited to: Google (Analytics, Search Console, Business Profile), OpenAI, Vercel, Resend, Twilio, and Stripe. Your use of these platforms is subject to their respective terms of service and privacy policies. We are not responsible for the actions, availability, or policies of third-party providers.

These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in Detroit, MI, under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on our website. Your continued use of our services after the effective date of revised Terms constitutes your acceptance of the changes.

If you have questions about these Terms, please contact us:

Also see our Privacy Policy.